Privacy Policy
What's in this policy?
This policy is for when you're in the UK (view policy for when you're outside the UK). It tells you:
what information we might collect about you
- how we might use that information
- when we might use your details to contact you
- what information of yours we might share with others
- your choices about the personal information you give us
What does this policy cover?
This policy covers the services that are offered by the UK Plate Auction
It’s up to you to decide how much detail you want to know. We have just-in-time explanations that appear when we ask you to input your personal information. As well as what’s in this Policy, a service might have a short privacy notice. In that privacy notice, you can find key information on what we do with your personal information when you use that service.
How personal information is protected?
Our company is strongly committed to keeping your personal information safe and secure. We are dedicated to ensuring that your information is stored securely. However, no service can be completely secure and if you have concerns over your personal information please get in touch with us immediately.
Where we store your information
Some companies that provide services to us run their services from outside the UK and the European Economic Area. We only let that happen if we are satisfied with their levels of security. It is important to note that your personal information could be being transferred, stored or processed in a location outside the UK and the EEA.
What type of information is collected
We may ask for your name and contact details, your date of birth, address or financial details including card details.
When you register your account with UK Plate Auction, we will ask you for your personal details which will be stored in one of our secure locations. We will also automatically collect information about your device such as computer, mobile, tablet, etc.
Location Information
We collect information about your location when you use our products and services. This helps us to determine whether you’re somewhere where are services are available, helps us to ensure we are fulfilling our obligations and offers additional features whilst using our products and services.
Your location can be determined at a town or city level by:
- IP address
- Information about nearby cell towers and Wi-Fi access point information
What type of location data is collected depends on the product or service your using, the device you're using (for example Apple or Android) and your devices settings (whether permissions are enabled or disabled). You can change your permissions on or off any time in your device’s settings.
For how long personal information is kept
When you give us any personal information we'll let you know how long we'll hold it for. And always stick to these principles:
- we only hold your information for as long as we do the activities we told you about or have a valid reason to keep it
- we think about what type of information it is, the amount collected, how sensitive it might be and any legal requirements
- we design our services so that we don't hold your information any longer than we have to
- we may keep your financial information for a period up to 6 years after which it will be securely deleted. This only applies where you have purchased a product or service on our website.
- we may delete your personal information after a year of inactivity
How your personal information will be used
Your information will be used only for lawful purposes and "lawful basis for processing". Sometimes we might ask your permission to do things, like when you subscribe to an email notifications. Other times, when you'd reasonably expect us to use your personal information, we don't ask your permission, but only when:
- the law says it's fine to use it, and
- it fits with the rights you have
We use your information in order to deliver our services and to provide you with information about them. We also use your information to deal with your requests, enquiries and complaints.
We may also use your information for marketing and promotional services including recommending you products that are more tailored to your tastes.
Please note, when you register an account with us you automatically confirm that you are over 18 years old.
We might use your information to contact you for the following reasons:
- to check with you about any service or activity you’ve signed up for.
- to answer you when you’ve contacted us, or to respond to a comment or complaint
- to invite you to take part in surveys
- for marketing purposes
- to send you notifications on your device depending on your settings
We’ll only contact you when we need to or when you’ve given us permission.
Is my personal information shared with others:
Your personal information will be kept secure and not shared with third parties outside of the list of our approved service suppliers. You information will be passed on to third parties when you enter into a transaction – such as buying or selling a registration number. We make sure that your personal information is looked after as if we were handling it directly. We carefully select these companies, only share with them what they need to do the work and we make sure they keep your information secure.
In order for us to give you quality experiences we may use other companies to process your personal information on our behalf. For example, sending you emails.